Refund Policy
Last updated: September 2026
This Refund Policy applies to purchases in the DARK SPACY store at darkspacy.com. All prices are in United States dollars (USD). Digital goods are delivered immediately after payment is confirmed. This policy is governed by U.S. law and does not create a statutory cooling-off right of the kind that applies to some off-premises sales in other countries.
1. Nature of the Products
DARK SPACY sells exclusively digital goods and virtual services, including:
- VIP plans with benefits and privileges on the Minecraft server;
- Virtual cosmetic items (skins, effects, particles, and more);
- Virtual coins and credits for internal use on the server;
- Other digital benefits and packages available in the store.
These products are delivered digitally and immediately after payment confirmation. There is no physical media. You receive a limited license to use the items in the Services, not ownership of a transferable asset.
2. When Refunds Are Available
Unused purchases: If a digital item has not been used (benefit not activated, item not equipped, coins not spent), you may request a refund within 14 days of the purchase date.
Requests must be sent through our contact page with the order number and the email used for the purchase. If we approve the request:
- Access to the purchased benefits is removed;
- The refund is issued to the original payment method when Stripe or the issuer can reverse it, usually within 10 business days after approval. Your bank or card issuer may take additional time to post the credit.
Used products: Once you have used a digital benefit on the server, the sale is generally final. We may still review a request case by case if there was a billing error or an unauthorized charge.
3. Defects and Delivery Failures
If a product does not work as described at the time of purchase, or if we fail to deliver it after a successful charge, contact us. We will:
Investigate
We review the report, usually within 3 business days. Please include the order number and a description of the problem.
Repair or replace
We will try to deliver or restore the benefit, or offer an equivalent item.
Refund
If we cannot reasonably deliver what you paid for, we will refund the amount charged for that item.
Report a defect through the contact page or Report a Bug.
4. Situations Where Refunds Do Not Apply
Unless required by law, we do not refund:
- Accounts banned for violating the Terms of Use or server rules;
- Requests after the 14-day unused-item window, without a defect or delivery failure;
- Change of mind after the item has been used;
- Temporary server downtime for maintenance or incidents, if the service is restored in a reasonable time;
- Purchases made with a payment method you were not authorized to use, except that we will cooperate with the issuer’s dispute process.
5. How to Request a Refund
Open a request
Use the contact page and include: order number, account email, product, reason, and screenshots if useful.
Review
We review the request within 3 business days and reply with the decision.
Refund
If approved, we process the reversal through Stripe to the original payment method when possible.
6. Recurring Plans
If DARK SPACY later offers automatically renewing plans, you may cancel future renewals at any time through the contact page (or an in-account control if we add one). Cancellation stops later charges. It does not refund time already paid unless the product was defective or we failed to deliver it.
7. Cardholder Rights and Complaints
Your card issuer or payment provider may offer additional dispute rights under U.S. law (for example, unauthorized charges). You can also:
U.S. consumer agencies
You may file a complaint with the Federal Trade Commission or your state attorney general.
8. Governing Law
This policy is governed by the laws of the United States and the State of Delaware, consistent with the Terms of Use. Nothing here limits rights that cannot be waived under applicable law.